How do I order?
Meadow Loom Rugs is based in South Burlington, Vermont. Our studio is located in Bijou Blu at 10 Farrell Street Suite #1. At this time we are scheduling in-person appointments to view our collections. Just reach out! Otherwise you can order through our online store. Our preferred methods of payment are Venmo and PayPal.
Get a sneak peek of new available inventory on our Facebook page and Instagram accounts in addition to client pictures and deals!
What is the shipping cost for your rugs?
We have a flat rate of $25 for shipping rugs larger than 5lbs within the continental US. We offer free shipping with an order from the Petite collection. Your order will be professional wrapped, insured and ready for shipment within 3-5 days. We will also provide you with a UPS tracking number.
If you are close by and want to pick up your rug that is also an option at check out. Just email us at email@example.com to set up a time.
Do you allow returns?
All sales are final. It is important to note that these rugs are all vintage and antique, meaning some are less than 100 years and some are over a century old. They may have wear and fading but to us this adds to the uniqueness of these one-of-a-kind rugs. We do not alter our photos so it is important to be aware that rugs may look darker or lighter in their new home. Rugs can have a chameleon affect based on lighting. We love that about rugs!
Will you consider offers or a discount?
We feel our rugs are competitively priced but we welcome you to reach out to us. We will often discount rugs that haven't moved after a month or so. For deals and discount days sign up for our emails.
Is there a suggested cleaning or maintenance routine?
These rugs are all cleaned prior to shipping. Sometimes 100% wool rugs can have a slight odor after being rolled up and packaged. This is normal and we recommend airing out the rug if you so choose. It is an easy fix!
As for spills before you head to a professional rug cleaner we recommend trying baby wipes or wet wipes. These can be really effective in removing excess liquids as well as blotting the affected areas of where a spill has occurred.
We suggest vacuuming weekly.
Do you rent out your rugs for events?
Sure do! Reach out and let us know what you are looking for.
What about gift certificates?
A love for a rug is usually pretty personal so a gift card is a great way to make sure your loved one gets a rug they adore. You can purchase them for set increments ranging from $25 - $1,000 or if you're looking for a different amount, send us an email and we will happily make one up for you.
What is your preferred payment?
Venmo works best for us! You can link up any major credit card to your Venmo account and process your payments to @brookethomasinteriors. Be sure to include the item name before you send payment.